Frequently Asked Questions

Please be aware that our Australian customers may experience some understandable shipping delays with Australia Post. Estimated delivery is currently 8-14 days. 

For our International customers, please allow one additional business day for delivery.

Everyone is doing the best that they can under the circumstances, so we apologise for any delays. We hope everyone is staying safe and healthy at home, and we thank those that are on the front line for all the amazing work that they are doing for all of us.

All of our jewellery pieces are shipped in One Mile jewellery boxes. All handbags are shipped in complementary One Mile canvas totes and all other accessories and clothes are hand wrapped in kraft paper with our One Mile sticker. You can find images of our packaging on our sustainability page.

We accept the following payment methods:

Visa

Mastercard

American Express

Paypal

Apple Pay

Google Pay

Afterpay

Afterpay is a third party payment option that enables you to purchase items now and pay for them later, through four equal and interest free installments. 

Afterpay is currently only available to our Australian, New Zealand, UK and Canadian customers. For more information and to read the full terms and conditions, please visit the Afterpay website here.

All payments are made through Australian Dollars (AUD). Any currency conversion will be handled by your financial institution. Please contact your financial institution with any further questions.

We recommend using a currency converter to determine an estimate in your local currency before placing an order at checkout. https://www.xe.com/currencyconverter/

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible! 

If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. We will happily guide you through the process of resolving the issue. We ask that you contact the team via email with images of the damage so that we can resolve the issue as soon as possible.

Please do not ship back any items before you contact our customer service team.

Yes! If you love our pieces as much as we do, we can understand why you wouldn’t want to miss out on a possible restock. To be notified of any restocks, simply click on the product, select your desired size and click email me when back in stock. This will also help our team to gauge whether or not to restock the style so we would love you to let us know!

Forgot your password? Not a problem! All you need to do is click the ACCOUNT button at the top of our website and click Forgot your password. You will receive an email where you will be able to create a new password.

Please reach out to our customer service team if you have any issues.

Simply click the ACCOUNT button at the top of the website. Once you sign in, you will be able to view all your past orders. 

If you do not already have an account, simply sign up to view your order history. 

We recommend you follow us on Instagram @onemile @onemilstudio_ or subscribe  to our newsletter at the bottom of the page to receive any information about sales or promotions. 

Jewellery

We recommend you store your jewellery in a dry place to avoid tarnishing/discolouring.

Avoid contact with chemicals, perfumes, moisturisers, suncreams and salt water.

We suggest after each wear wiping with a dry jewellery cloth.

Our jewellery is not solid gold so it should never be worn in the shower, pool or ocean.

Belts

We suggest you store your belt in a cool and dry place. 

Avoid strong chemicals, lotions and perfumes that could damage your belt. 

Use a leather cream or wipe with a damp cloth when required.

Bags

We suggest you store your bag in a cool and dry place, inside your one mile dust bag. 

Avoid strong chemicals that could damage your bag. 

Avoid sharp objects that may scratch your bag.

Simply wipe clean using a damp cloth with care.

To redeem a voucher, simply add the discount code when prompted at checkout. Please note, only one discount code can be applied to a single order. If you have any trouble applying the discount code, please contact customer service or send us a message on live chat and we will help you out!

Designing new pieces is our favourite thing to do (duh)! We recommend you follow us on Instagram @onemile @onemilstudio_ or subscribe to our newsletter at the bottom of the page to receive any information about upcoming collections. 

Unfortunately, as we endeavour to pack and post orders daily we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.